Bring your support emails and social media interactions into Salesforce. Create cases automatically from emails, at-mentions, posts, and direct messages. Solve all your customer issues in one place instead of monitoring emails and social posts in different locations.
Resources:
Turn Emails and Social Media Posts Into Cases: https://help.salesforce.com/articleView?id=essentials_email_social_cases.htm
Get to Know Service Setup:
https://help.salesforce.com/articleView?id=console_lex_service_setup.htm #Salesforce

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