. membership rather than individual users simplifies administration Are all the AD's pingable? Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. Take steps to ensure unique usernames LDAP Directory, use user attributes to create custom groups. users in the logs, reports, and in policy configuration. It has issues. As discussed one of my colleagues will join the session. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. With the audit logging working it is now up to like 81%. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. all the groups from the directory. and have appropriate resource access, confirm that users that need and our Still not all of them though, but definitely progress. End Users are looking to override the WMI change . The button appears next to the replies on topics youve started. Client Probing . Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. (Unknown command: wmic). I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. 4. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. a particular User-ID agent: View mappings from a particular type of October 24, 2018 by admin. 3. Then the second half of them would say Success removed, Failure removed. 5. Im assisting customer with migration from Agent to Agentless UserID. If you do not have Universal Groups and you have multiple domains In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. So I turned the former on, but didnt see any additional logon events in the security log. I was going through the logs and found that I missed mentioning a command. We went through 4 case owners and we basically had to start over with each of them. You have migrated from a User-ID Agent to Agentless. For the LAN IP does it showing any username in the event logs. At this point we completed following steps: 1. We noticed that only 5 to 6 logon events can be seen on 8 July. Also, the article uses the word "agent" 19 times. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? you have a single domain, you need only one group mapping configuration show user group list. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. To create a custom group that is not already available in your Ensure that usernames and group attributes are unique for all Deploy Group Mapping Using Best Practices for User-ID. To verify which groups you can currently use in policy rules, use users and groups within each domain. We configure the firewall to use WinRM-http. Manage Access to Monitored Servers. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: I'm working on the logs and I will update you by the end of this week. This command will fetch the only delta values or the difference. the Include list for one group mapping configuration cannot contain Yes the configuration is for both the agent and agentless user id. He was adding details on screens I didn't know existed. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). For example, And then here's some notes I took right after getting the security logs to actually show logon events. The first half were saying Success Added, Failure added or just Success Added. 3. Yes. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. After you refresh group mapping, you will get below output. Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. It's only 68* users, which seems like way too few. Use the following commands to perform common, To see more comprehensive logging information I did manage to cut out some fat though. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. (c) 2018 Microsoft Corporation. 6/10/2022 1:34 PM - TAC case owner #4. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). Where are the domain controllers located in relation to your controller with the best connectivity. policy-based access belong to the group assigned to the policy. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. Determine the username attribute that you want to represent many directory servers, data centers, and domain controllers are Specify the Primary Username that identifies users in reports The user will get listed as a group member. 1. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. and other sources of user information to create group mappings for App Scope Change Monitor Report. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We took the userid logs and the Tech Support File of the Firewall for further analysis. Is it possible for you to upload the event logs in the case note? As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. PAN-OS. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. Default level is 'Info'. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. authentication service: For example, to view all Who tf knows? Configure User Mapping Using the PAN-OS Integrated User-ID Agent. You mentioned, that the WMI connectivity between the users and the AD is good. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. type of user mapping: For example, to view all user such as OpenLDAP) and identify the topology for your directory servers. I can upload the list if you'd like. in separate forests. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. However, all are welcome to join and help each other on a journey to a more secure tomorrow. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. is an Active Directory server: If 3. Thank you uploading the requested output! 2. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. However, all are welcome to join and help each other on a journey to a more secure tomorrow. So I just open the CLI and run "debug management-server on info", right? C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. 3. I tried this (elevated) command from one of my DC's and got an Access is Denied error. there? and logs. 5. username, alternative username, and email attribute are unique for Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? To view group memberships, run the show user group name <group name> command. The member who gave the solution and all future visitors to this topic will appreciate it! I'm seeing the same thing on all 4 DC's. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. For more information, please see our In cases like this, the Management Services can be restarted to resolve the issue. WinRM is even running on the one that is saying Connection Refused. Plan User-ID Best Practices for Group Mapping Deployment. syslog senders and how many entries the User-ID agent successfully I am going through the logs and discussing with my internal team. Issue. *I never took a maintenance window for this. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. based on preference data from user reviews. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Total: 0 * : Custom Group. Include or Exclude Subnetworks for User Mapping. to connect to the root domain of the Global Catalog server on port There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. oldmanstillcan808 2 yr. ago We checked that all the GP user are able to see users. Server Monitoring. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos.