By contacting us, you consent to us recording and retaining a transcript of your conversation with us. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. I am 5'5 and weigh 138 pounds. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Replies to negative reviews in < 24 hours. You can check shipping timescales here. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. 5. Retailer website will open in a new tab. Leave this blank if you'd like to publish your review anonymously. I am posting pictures. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once logged in to the portal, select the . I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. I ordered a USA size 10 boots and received a size USA size 8 instead. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. It took a month to arrive. 60% Off Sitewide Sale (Nasty Gal Coupons) . It is horrible. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. Love all my items. event. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. Once the order has successfully been processed you will then be sent an order confirmation email. Cant use your discount code? Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. Was sent brown coat? You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. I am outside of the returns policy, can I return? See code. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. Or, let us know using the 'contact us tab and we can have your item(s) resent. I believe I am entitled to a full refund including shipping. x. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. FedEx most likely delivered it to the wrong address. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. \r\n\r\nRun.". So lovely and understanding! You'll get an email once we receive your returned item. blocking them. What a horrible first impression! 53549. The halter tie at the neck also broke in two. EVRI QR code : H00JVD0002464799 Guess what, it is disconnected. What a horrible first impression! I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. You will then receive unlimited FREE delivery and our AGAIN, in a size 6! The whole process was very quick and simple. Select your preferred return option (Print returns label at home or in store options). Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. - Double check your delivery--some codes only work with specific delivery options. Really like the style of their clothes and have quite a few pieces from here. This will usually be because the stock wasn't in the warehouse when we came to process your order. Disgusting business let's put them out! Please rest assured that we remain committed to the best possible service for our customers. Highly recommend. This experience has been extremely frustrating and I feel like Customer Service fell short. Were really sorry to hear that youve received an item thats not in perfect condition. If you dont have your order number, log into your account here and then go to 'Order History'. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. : April 10. Never order again. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. The package was scanned on December 22nd and no further info has been updated since then. You can wait for your package to come back to us and we'll give you a full refund. Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. If the carrier was unable to deliver to your address, try using an alternative delivery address! 2023 Trustpilot, Inc. All rights reserved. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. She fixed my issue and got everything sorted for me. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Took minutes. I ordered a pair of boots in a size 8. If you forgot your password, select the forgot password option and follow the steps to reset. Desired outcome: The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. Furthermore, when I did receive the items, the sizing was incorrect. April 26. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. You neednt worry though; every style has been converted accordingly to match the sizing in your country. Dont bother ordering from them. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Online Deal. Contacted the help team and Nicki S helped me straight away and refunded for the item! NGVIP customers will also receive exclusive offers and promotions via email. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. WhatsApp and Email contact links don't work and I'm at a 40 loss with no way to get in contact with customer service to assist. Find out how we combat fake reviews. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Started return process and found out it costs 2 to return my order. 1. Item arrived with a makeup stain and a rip in the fabric. * Please note: The shipping times shown are from the order date. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. A whole week later than expected delayed delivered date due to Black Friday. Submit a complaint and get your issue resolved. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. This is a very poor way to treat your customers. I have 3 missing package from FedEx! Hello Isabella, thank you for your review regarding your most recent experience with our brand. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. - Make sure the offer can be used for what youre purchasing. Then i look at the site and they have no phone numberscreams scam. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Perhaps I may or may not affect your business but you have lost one client. Completly ridiculous and a waste of time. They said this couldn't be done either. Your cookies are disabled. Made an order at the end of January. Bad quality, bad service and bad experience. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. Kind regards, They weren't leather and too small, poor quality. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. Is this your brand on Milled? Status: Dispatched I spoke to Shay and they were so helpful and I was able to get a refund. Email sent: Oct 24, 2022 12:02pm. Our returns portal is currently unavailable, were working hard to get this fixed asap. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. Exclusive. Absolutely horrible. In a matter of two hours, the dress started falling apart. Please allow 4 - 5 weeks for delivery to Hawaii. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
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