Step 2: Select the appropriate option: Find out more. Yes, you can use your credit card with contactless payment function outside Hong Kong. Listening to what you have to say about services matters to us. 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. We can deactivate your Mobile Secure Key for you. We're here to help you manage your finances with our digital banking services on HSBC Mobile apps. Moreover, you can also go to Settings> Wallet & Apple Pay. What should I do if I dont have a password setup previously and lost my physical Security Device? I forgot my application reference number, can I still upload the document? The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. Unfortunately, we cannot accept birth certificates online. What payee/beneficiary information do I need to enter into my Mobile Secure Key? No, you can only have either a physical Security Device or the Mobile Secure Key. Simply enter the verification code to authenticate your transaction. If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. Some automatic terminalsoverseassuch asones that sellbus, train or movie tickets mayonlyaccept credit cards with a PIN. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. For transactions conducted using NFC technology, the limit depends on the setting of the contactless terminal. You can also update us at any HSBC branch, or call us on the numbers below: You can do this viaPersonal Internet Banking. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. 1. How do I set my HSBC credit card as the default card for Apple Pay? Unfortunately,at thistime, PIN is the only option for these terminals. Enter the 6-digit security code shown to continue with the transaction in online banking, In your HSBC Malaysia Mobile Banking app, select 'generate security code' option at the bottom, and then 're-authentication code', Enter the 6-digit security code to log on to online banking and change your personal information or online banking limit, Log on to theHSBC Malaysia Mobile Banking app, Go to 'Profile' and select 'Manage devices', Log on toHSBC Malaysia Mobile Banking app. The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates. Find the answers and while you're at it, tell us how we could do better. You can remove your card by selecting "Remove Card" after you tap onto the card. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. I received a notification about contactless payment function. You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. Copyright. a) Regular Income Earner: latest 1 month bank book/statement/eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 1 month salary slip. You can remove your card by selecting the card in the Samsung Pay app, then tap "delete card" in the menu at the top right hand corner. For transactions that cannot be accepted by Apple Pay, please use your HSBC plastic card. With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. Verify your mobile card by using the one-time verification code received via SMS or calling our contact center. For all other cardholders, RewardCash is valid for up to two years. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. Yes, additional cardholders can apply for Apple Pay using their additional cards. How do I cancel a recurring credit card payment? If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. Can I use Samsung Pay with a rooted device? Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. Yes, you can add your card to your compatible device to use Samsung Pay. If the merchant refused, please provide a copy of your written cancellation instruction to the merchant and other relevant supporting documents such as sales slip/invoice to us for negotiation with the merchant bank. We're updating this process in line with Payment Services Regulations. When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. Does that mean I need to register twice? We don't charge for sending you text messages but your network provider may charge you to receive them. You can also use fingerprint or facial recognition, if your device has these features. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). This website is designed for use in Malaysia. Problems with your mobile network coverage or signal could also stop or delay you receiving it. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Then click Continue. However, HSBC Bank uses different SWIFT/BIC codes for the different types of banking services it offers. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. How are credit card finance charges and late charges calculated? For security purposes, we may ask you to enter a verification code to confirm your identity. We're not really checking your email address - it's how you type it that matters. Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. We will follow up on the case and will notify you when there is any update. If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again. How do I register a promotion offer on "Discover"? How would I know which currency will be charged when I purchase online? Retrieving your security code 1. The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. All rights reserved. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. You as a primary cardholder can fully or partially pay the current statement or an individual transaction with your RewardCash ("RC"). You can find more tips on our cyber security and fraud hub. For added security, you will be asked to unlock your device for certain payments from time to time. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. Please check with your service provider for more details. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. No, your Apple Pay and your HSBC plastic card share the same card account. If your account was opened at HSBC in the China Building (29 Queen's Road Central), your branch code will be 128. To report incidents more than 30 days old, please call our Customer Service Hotline. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? Download and complete the 'Program Amendment Request Form', 2. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay. If you want to use a mainland China or overseas number, please provide the country/region code. How can I report a lost / stolen credit card and request a replacement on the HSBC HK Mobile Banking app? If you have a permanent residential address, please also provide the permanent residential address proof. You will need to generate an additional code from your HSBC Security Device. HSBC Premier: 888.662.4722 Outside the US or Canada: 716.841.6866 Available 24/7 HSBC Securities Wealth Services Desk: 800.662.3343 Outside the US or Canada: 847.876.1574 Mon - Fri 8am - 6pm ET Personal Banking: 800.975.4722 Outside the US or Canada: 716.841.7212 Mon - Sun 7am - 9pm ET HSBC Advance: 866.584.4722 You will use this 6 digit PIN to unlock the keypad whenever you want to use your Security Device. For more details please read our cookie policy. You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. If prompted, please follow on-screen instruction to receive and enter the verification code. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). You can update your details online, if you have a joint account please contact us. No. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. Please check and try again. How do I activate my Mobile Secure Key on my second mobile device? HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. Alternatively, you can use Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). No, you can't. What is this and why is it required? Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. You'll then need to enter the code to authenticate your transaction. The one-time passcode is only for use with Verified by Visa and you should never share it within anyone, even bank staff. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. Location code 0-9 A-Z 2 characters made up of letters or numbers. 2.Enter Digital Secure key password. Where can I use contactless payment function in HK? contain special characters (except _.@-+!#[]()~). Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. State Bank Of India (010) A security code will be shown. I received your notification about contactless payment function. What happens if I enter the wrong verification code 3 times in a row? Cross-border disclosure. Yes, With Samsung's technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Then enter your Security Device PIN. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. The current standard redemption rate is $1 RC = HK$1. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. You can register or update your mobile number by downloading the form for your card type, completing and submitting it to us. If it hasn't been verified yet, you'll see a message asking you to verify your account. How would the Terms and Conditions of Set-off in theCredit Card Terms affect me? Why is my physical Security Device not working anymore? Unfortunately, Huawei and Honor smartphones do not support the Google Play Store, so you won't be able to access the HSBC Malaysia Mobile Banking app or use Mobile Secure Key. To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. If you are HSBC Internet Banking users, you can view the eStatement via online. This is to avoid your overpaying of any statement or transaction when you use "Pay with RC". Who do I contact? . What kinds of transactions are shown in "Pay with RC"? Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide.
Most Common Serial Killer Middle Name,
Articles H